Monday, September 25, 2006
Easyjet Complaint number 2266
My father came to Barcelona for the weekend, only to return home to the UK on Easyjet flight 2266, Monday 18th September 2006 to find that Easyjet had lost his luggage. A week later, he still hasn't got it bad.
Nice one Easyjet!
Nice one Easyjet!
# posted by Dave Griffiths @ 3:35 AM 
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24hrs of Hell with Easyjet
My wife and I were booked on Flight No 5258 from Rome Ciampino to Gatwick on Tues 19th Sept, due to leave at 20:55.
20:00 At the gate 5 waiting to board, no sign of any staff at the desk, in queue with the other passengers. Message board says flight on time.
21:00 Message board now shows a delay of 30 mins. No sign of any Easyjet staff. No announcements.
21:30 One tannoy announcement made that flight is delayed, still no sign of any staff at desk.
22:45 Tannoy announcement made that the flight had been cancelled and that we should go to the information desk. I like a lot of the passengers had never been to the airport and therefore had no idea where to go. In the absence of any Easyjet staff the police ended up helping us.
23:00 At your desk, along with all of the other passengers, were told that the flight had been cancelled and that we had to get our luggage and get out of the departure hall and when asked what was going to happen was told that Easyjet were not going to anything about it, that it was up to us to make our own arrangements and that you were not going to put on a replacement flight. The 3 staff (women) were extremely rude and showed absolutely no caring at all.
23:20 Collecting my luggage, your staff told everybody to go to the main Easyjet information desk and they then left letting many of us to fend for our selves. Once again it was left to the police to show us where to go.
This resulted in us having to drag our luggage over a building site to another building, and joining a long queue. There the same staff confirmed that they had no responsibility to do anything but they would try and get people onto other flights the next day and try and find a hotel, they told people to stay in line and any questions were answered with a shrug. One older lady near to me was in tears.
23:30. An announcement was made saying that the café in the area would stay open for a short while and that we could have EITHER a coffee OR a croissant, not both. The café was closed by midnight.
02:30 At the desk at last. I’m told there are no hotels, there are no flights for me for at least 2 days to Gatwick, I can go to East Midland at 11:00 in the morning or I pay at least £250 each to go on another airline. I had no choice but to take the East Midlands flight despite the fact that my car was at Gatwick and that I live in Guildford. I asked what arrangement was Easyjet going to make to get me back to Gatwick and I was told NONE.
There was no apology, no acceptance of any responsibility. It was very clear that they couldn’t care less about us and just wanted to get away from the airport to their beds. At this stage were told that we had to sleep on the floor and they left, having given me 2 small bottles of water.
02.30 – 05: 30 Over 50 passengers were left sleeping in the hall, including children. Less than half had seats and most had to sleep on the marble floor using whatever they could find, in most cases their clothing from their suitcases. There was no heating, no blankets, and no water other than that given out earlier, no food, and no emergency facilities. There were 3 police who did as much as they could to help. We managed to get no more than 2 hrs sleep, as it was cold and the floor very hard.
06:00 Airport starts to come to life, no sign of any Easyjet member of staff, in fact the Easyjet desk remained unmanned all of the time and even when we checked in for the East Midlands flight it was done by an agent.
Ryanair who had the desk next to you said that your desk hadn’t been manned at any stage on weds.
09:00 We book in our luggage at the desk for Flight no 6578 to Nottingham EMA leaving at 11:10. This was done by an agent.
10:15 At gate 6 in queue for flight. Once again no sign of any Easyjet staff. Message board says flight on time.
10: 30 Message board says that flight is delayed 20 mins.
11:30 Easyjet staff appear at the desk for the FIRST TIME, several passengers voice their anger over the events. They were dismissive and uncaring.
12:30 Flight leaves one hour late.
12:31 Announcement made that there was no sandwiches or rolls available.
14:20 Flight landed. No Easyjet member of staff or any facility to get help to get back to Gatwick.
14:30 Cleaner told us about trains to London and that there was a coach to Gatwick.
15:15 Caught National coach, with other passengers who had been at Rome with us to Gatwick having to buy 2 tickets costing £67
20:00 Arrive at Gatwick because the coach broke done and had to be replaced. Had to pay extra days parking of £6.
My wife and I were booked on Flight No 5258 from Rome Ciampino to Gatwick on Tues 19th Sept, due to leave at 20:55.
20:00 At the gate 5 waiting to board, no sign of any staff at the desk, in queue with the other passengers. Message board says flight on time.
21:00 Message board now shows a delay of 30 mins. No sign of any Easyjet staff. No announcements.
21:30 One tannoy announcement made that flight is delayed, still no sign of any staff at desk.
22:45 Tannoy announcement made that the flight had been cancelled and that we should go to the information desk. I like a lot of the passengers had never been to the airport and therefore had no idea where to go. In the absence of any Easyjet staff the police ended up helping us.
23:00 At your desk, along with all of the other passengers, were told that the flight had been cancelled and that we had to get our luggage and get out of the departure hall and when asked what was going to happen was told that Easyjet were not going to anything about it, that it was up to us to make our own arrangements and that you were not going to put on a replacement flight. The 3 staff (women) were extremely rude and showed absolutely no caring at all.
23:20 Collecting my luggage, your staff told everybody to go to the main Easyjet information desk and they then left letting many of us to fend for our selves. Once again it was left to the police to show us where to go.
This resulted in us having to drag our luggage over a building site to another building, and joining a long queue. There the same staff confirmed that they had no responsibility to do anything but they would try and get people onto other flights the next day and try and find a hotel, they told people to stay in line and any questions were answered with a shrug. One older lady near to me was in tears.
23:30. An announcement was made saying that the café in the area would stay open for a short while and that we could have EITHER a coffee OR a croissant, not both. The café was closed by midnight.
02:30 At the desk at last. I’m told there are no hotels, there are no flights for me for at least 2 days to Gatwick, I can go to East Midland at 11:00 in the morning or I pay at least £250 each to go on another airline. I had no choice but to take the East Midlands flight despite the fact that my car was at Gatwick and that I live in Guildford. I asked what arrangement was Easyjet going to make to get me back to Gatwick and I was told NONE.
There was no apology, no acceptance of any responsibility. It was very clear that they couldn’t care less about us and just wanted to get away from the airport to their beds. At this stage were told that we had to sleep on the floor and they left, having given me 2 small bottles of water.
02.30 – 05: 30 Over 50 passengers were left sleeping in the hall, including children. Less than half had seats and most had to sleep on the marble floor using whatever they could find, in most cases their clothing from their suitcases. There was no heating, no blankets, and no water other than that given out earlier, no food, and no emergency facilities. There were 3 police who did as much as they could to help. We managed to get no more than 2 hrs sleep, as it was cold and the floor very hard.
06:00 Airport starts to come to life, no sign of any Easyjet member of staff, in fact the Easyjet desk remained unmanned all of the time and even when we checked in for the East Midlands flight it was done by an agent.
Ryanair who had the desk next to you said that your desk hadn’t been manned at any stage on weds.
09:00 We book in our luggage at the desk for Flight no 6578 to Nottingham EMA leaving at 11:10. This was done by an agent.
10:15 At gate 6 in queue for flight. Once again no sign of any Easyjet staff. Message board says flight on time.
10: 30 Message board says that flight is delayed 20 mins.
11:30 Easyjet staff appear at the desk for the FIRST TIME, several passengers voice their anger over the events. They were dismissive and uncaring.
12:30 Flight leaves one hour late.
12:31 Announcement made that there was no sandwiches or rolls available.
14:20 Flight landed. No Easyjet member of staff or any facility to get help to get back to Gatwick.
14:30 Cleaner told us about trains to London and that there was a coach to Gatwick.
15:15 Caught National coach, with other passengers who had been at Rome with us to Gatwick having to buy 2 tickets costing £67
20:00 Arrive at Gatwick because the coach broke done and had to be replaced. Had to pay extra days parking of £6.
Easyjet does fly to Pafos Cyprus with prices from £44.99 each way inc tax. Please visit EASYJETCYPRUS.BLOGSPOT.COM
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