Thursday, May 04, 2006
Easyjet Complaint number ezy2265
Whilst trying to pay for my latest flight between the UK and mainland Europe, I came across the latest in a string of what I can only refer to as 'easyjet complaints'. I have always used my VISA Electron card to pay for just about everything - in fact, I'm one of the few people who doesn't even own a credit card.
So you can imagine my happiness when I pay for my Easyjet flights and I am exempt from the 'fatcat' VISA credit card charge. In fact there is no charge for VISA Electron.
Until this time, that is.
I received the error code 'ip02itx' - my card number does not seem to match the type specified.
I returned to the previous page and tried again, but the same error message came up. I even went through the entire booking process again, in case I had done something wrong. But still no joy.
I then decided to try the other card types. I tried the VISA debit - no luck, and then I tried the VISA credit card.... I waited.... Your payment has been successful. And at an extra charge of 4.95 pounds sterling. Imagine my disgust.
Now I'm a programmer and I know that things like this are logical mathematical algorithms. There is no luck involved. There is no room for error. It happened that way because the program was told it was happening that way.
I have written to Easyjet to complain about the situtation - both to the technical support and the booking section (just in case one tells me it's not their responsibility and I contact the other). I await a reply.
Does anyone have any more easyjet complaints?
So you can imagine my happiness when I pay for my Easyjet flights and I am exempt from the 'fatcat' VISA credit card charge. In fact there is no charge for VISA Electron.
Until this time, that is.
I received the error code 'ip02itx' - my card number does not seem to match the type specified.
I returned to the previous page and tried again, but the same error message came up. I even went through the entire booking process again, in case I had done something wrong. But still no joy.
I then decided to try the other card types. I tried the VISA debit - no luck, and then I tried the VISA credit card.... I waited.... Your payment has been successful. And at an extra charge of 4.95 pounds sterling. Imagine my disgust.
Now I'm a programmer and I know that things like this are logical mathematical algorithms. There is no luck involved. There is no room for error. It happened that way because the program was told it was happening that way.
I have written to Easyjet to complain about the situtation - both to the technical support and the booking section (just in case one tells me it's not their responsibility and I contact the other). I await a reply.
Does anyone have any more easyjet complaints?
