Monday, July 03, 2006
Easyjet Complaint number ezy2265 - Part II
I still haven't received an answer to my previous complaint which I sent to both the customer services department and the technical support department regarding the overcharging via the Easyjet website of my Visa Electron card, which in theory has a zero fat-cat charge.
It has now been 2 months since I submitted my complaint.
Easyjet Complaint number ezy2265
It has now been 2 months since I submitted my complaint.
Easyjet Complaint number ezy2265
Easyjet Complaint number ezy2270
Easyjet are great when everything goes well, but when it doesn't (and this, in my opinion, has often been the case), they are awful.
My latest brush with the budget airline came when I returned to the UK on 10 May 2006 on Easyjet flight number ezy2270 back to London Luton, the red-eye flight, as our American friends would call it.
We got on the plane late and then sat there for a while, twiddling our thumbs until we eventually took off the seemingly obligatory 45 minutes late. Now as soon as we took off we were informed that as Luton airport usually closes, we might not make the midnight closing time and may have to land at Stanstead, but they would use "all [their] powers of negotiation" to try and get them to stay open until 12:15am, the projected landing time (after making up the usual 30 minutes that seem the extra they add on to all flights these days to keep the stats looking good). Once again they said they would keep us informed.
Just as we were starting our descent, the lady told us that unfortunately the airport was shut and that although they had tried, nothing could be done and we had to go to Stanstead where we would be taken in coaches to Luton. They told us that the "helpful" Easyjet ground staff would direct us all to the correct coach terminus.
We landed, shuffled to arrivals, through the gate, all looking for these helpful Easyjet ground staff. I ended up asking a window cleaner for help (and a very pleasant gentleman he was too), who guided me and a few other lost souls outside, through the underpass, around the carpark up to a Stanstead official who was pointing at a couple of rickety-looking vehicles in the dark corner of the Stanstead carpark. At not one time did I see anyone donning the familiar bright-orange jackets trying to help us on our way. We then had to endure an hours and a half journey through north London back to Luton Airport.
The lucky ones, that is, who managed to squeeze on the two coaches. I counted at least 15 people who didn't get on. I wonder how long they were there, dressed in their Barcelona summer gear, waiting in the dark, cold carpark of Stanstead airport, waiting for one of the coaches to reach Luton, turn around, return to Stanstead and take them back to Luton.
Come on Easyjet, with the money you must be making with the on-board easy-kiosk (which never seems to have exactly what you want - the 5 euro cans of Kronenberg were warm this time), why not try a little harder with the 'negotiation' and little less with the polite, but highly annoying excuses?
My latest brush with the budget airline came when I returned to the UK on 10 May 2006 on Easyjet flight number ezy2270 back to London Luton, the red-eye flight, as our American friends would call it.
We got on the plane late and then sat there for a while, twiddling our thumbs until we eventually took off the seemingly obligatory 45 minutes late. Now as soon as we took off we were informed that as Luton airport usually closes, we might not make the midnight closing time and may have to land at Stanstead, but they would use "all [their] powers of negotiation" to try and get them to stay open until 12:15am, the projected landing time (after making up the usual 30 minutes that seem the extra they add on to all flights these days to keep the stats looking good). Once again they said they would keep us informed.
Just as we were starting our descent, the lady told us that unfortunately the airport was shut and that although they had tried, nothing could be done and we had to go to Stanstead where we would be taken in coaches to Luton. They told us that the "helpful" Easyjet ground staff would direct us all to the correct coach terminus.
We landed, shuffled to arrivals, through the gate, all looking for these helpful Easyjet ground staff. I ended up asking a window cleaner for help (and a very pleasant gentleman he was too), who guided me and a few other lost souls outside, through the underpass, around the carpark up to a Stanstead official who was pointing at a couple of rickety-looking vehicles in the dark corner of the Stanstead carpark. At not one time did I see anyone donning the familiar bright-orange jackets trying to help us on our way. We then had to endure an hours and a half journey through north London back to Luton Airport.
The lucky ones, that is, who managed to squeeze on the two coaches. I counted at least 15 people who didn't get on. I wonder how long they were there, dressed in their Barcelona summer gear, waiting in the dark, cold carpark of Stanstead airport, waiting for one of the coaches to reach Luton, turn around, return to Stanstead and take them back to Luton.
Come on Easyjet, with the money you must be making with the on-board easy-kiosk (which never seems to have exactly what you want - the 5 euro cans of Kronenberg were warm this time), why not try a little harder with the 'negotiation' and little less with the polite, but highly annoying excuses?
